FAQs

What is WineTrust?

WineTrust is a curated selection of the very best of the wine world. Our ethos at WineTrust is to offer incredible wines of incredible value. We’re dedicated to curating a hand-picked selection of wonderful wines, chosen for their character and deliciousness, that over-perform for their price. 

How much is delivery?

Delivery is £9.95, free when you spend over £200.

How long will my order take to arrive?

Most of our orders are delivered the next working day* and your delivery will never be left unless a safe place has been instructed. You’ll receive updates by text and/or email with a two hour time slot. For further information please visit our delivery page.

*Deliveries are Monday- Friday, mostly next day if ordered before 11am, deliveries to Scotland and some postcodes take a little longer 

How can I contact you?

We pride ourselves in offering excellent customer service, and going the extra mile for our customers. Email us at customerservices@winetrust.co.uk or call 01480 409 330 if you have a query, we’ll be more than happy to help.  

Do I have to order a full case of wine, and can I mix and match?

Whatever you prefer. We want you to be able to freely select what suits you. You’re welcome to order per bottle, or a full case of the same, or a mix & match of wines. If you need help selecting your wines, we’d be happy to help. Email us at customerservices@winetrust.co.uk or call 01480 409 330. 

Who chooses your wine?

The WineTrust team works with Masters of Wine, suppliers and winemakers to regularly devise a shortlist of wines that are then tasted and discussed. Only those wines on which the team reach a consensus are selected for the WineTrust site. Fundamentally, they must be outstanding, and of excellent value.

What is a Master of Wine?

A Master of Wine holds the ultimate qualification there is in wine. They must pass rigorous exams and tastings, to show a thorough understanding of all aspects of wine. They hold the highest knowledge and ability in the art, science and business of wine. To date there are still only 416 Masters of Wine in the world, living in 31 countries, who have reached this level of expertise (more people than this have been in space!). You can view more information here.

Do you offer discounts?

Unlike a lot of other retailers, we have never, and will never, inflate our prices for the sake of offering discounts. Where we do offer discounts we are typically selling these wines below our cost prices, and have a genuine reason why we are clearing these wines – normally so we can move onto the next vintage when it becomes available or to make room for new wines we’ve selected for listing. We do however, offer £10 off your order when you sign up to our newsletter

What is your newsletter for?

Our newsletters are a chance to share our knowledge and expertise with you, along with recent news and offers. We like to send weekly newsletters, showcasing our pick of that week, delving a little deeper into the wine and its winemaker. We will never, ever, send you spam, or pass your details on to anyone else. Sign up here.

Is your credit card processing secure and safe?

It certainly is. We chose our provider very carefully. Stripe is one of the largest and most advanced credit card processors in the world, handling millions of transactions a day. You’re also welcome to pay by PayPal, which is equally as safe and secure. If you’d prefer to call us to place our order, call us on 01480 409 330 – we’d be happy to help!